Returns & refunds
Information Notice on the right of withdrawal and return of faulty and non-conforming goods
Right of Withdrawal
If you are a Consumer, you are entitled to withdraw from the contract, without stating a reason or incurring a penalty, within 30 (thirty) days from when you or any appointed third-parties (i) receive the product or (ii) if several products on one order are delivered separately, from the date the last product was received.
To exercise the right of withdrawal, you must inform Triboo Digitale, with registered office in Milan, Viale Sarca 336, Edificio Sedici, of your decision by accessing the page: my returns of your account or, if you are not a registered user, by accessing the dedicated page and entering the order number and the e-mail with which you made the purchase.
After sending your request, you will receive a withdrawal confirmation email with the returned materials form that must be included in the packaging, and the instructions on how to ship the products. Remember to insert the completed RMA form in the packaging together with the product and send it within and no later that 30 (thirty)* days after receiving the confirmation email to:
CEVA Logistics Magazzino A1
Strada Statale 234 km 38,5
26867 Somaglia (LO), Italy
Please note, if you use an alternative courier service, Scholl cannot be held liable.
*For all orders placed from the 1st to the 24th of December 2022, it will be possible to accept the return until January 8th, 2023.
If you have received the product, please return it to Triboo Digitale without undue delay and, in any event, within 30 (thirty) days from the day you sent notice of your withdrawal. The deadline shall be met if you send back the goods before the period of 30 days has expired. You shall be responsible for the direct risks and costs of returning the goods, and providing proof of the same. If you decide to exercise your right of withdrawal via the website using the return service provided by the website, before confirming the withdrawal request, the cost to return the goods will be indicated.
If you withdraw from this contract, we shall refund all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 (thirty) days from the day on which Triboo Digitale receives your decision to withdraw from this contract. Said refunds will be effected using the same means of payment you used for the initial transaction, unless you request the refund to be made using a different means of payment. In this case, you will be charged all additional costs incurred to refund the amount to the different means of payment you choose. We may withhold the refund until we have received the returned goods or you have supplied evidence of having despatched the goods, whichever is the earliest.You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are found to be damaged (for instance showing signs of wear, abrasion, nicks, scratches, deformation, etc.), not complete with all parts and accessories (including unaltered labels still attached to the product), unaccompanied by the instructions/notes/manuals supplied, the original packaging and packing and the original warranty, if any, the Customer shall be accountable for the decreased value of the product, and be entitled to receive a refund equal to the residual value of the Product. To this purpose, you are kindly requested not to handle the product other than as strictly necessary to establish the nature, characteristics and functioning of the same, and
to use the original packaging of the Products plus further protective packaging that will keep them intact and protect them from writing or labels.
As an alternative, you can an explicit declaration to Triboo Digitale, using the contact form or email address customercare@scholl-shoes.com, using the withdrawal form enclosed.
Return due to defect or nonconformity
In the event of defects or non-conformities, you will be entitled to have the Product restored to conformity, through repair or replacement, or alternative remedies in the cases expressly provided for by Legislative Decree n. 206/2005 (Consumer Code).
If you have received a damaged, non-conforming, defective or incorrect product, you can request the repair, replacement or refund of the item. Pursuant to and for the purposes of the European Directive 771/2019 / EC and the Consumer Code, the products you have purchased are covered by the legal guarantee of conformity, which covers conformity defects of the products for a maximum period of 24 (twenty-four) months from their delivery , it being understood that your action to assert the aforementioned lack of conformity will expiry in any case within the term of twenty-six months from delivery.
On receiving the form and related documentation, Triboo Digitale assess the defects and/or nonconformity you reported via the website owner's service centre and, having carried out quality control tests in order to assess whether the product does not in fact conform, shall, at its own discretion, decide whether to grant authorisation for the products to be returned, responding to your e-mail to the address provided by the Consumer when registering with the site or placing the order; this e-mail will include the "RMA Code" Authorisation to return the products shall, under no circumstances, infer acknowledgement of the defect or non-conformity; this aspect will be assessed once the products have been returned. You shall send the products that Triboo Digitale has authorised to be returned, together with a copy of the returned product materials authorisation e-mail indicating the "RMA Code" within 30 (thirty) days from the date on which the defect or non-conformity was reported to the address indicated above.
In cases of defects and/or nonconformities, you shall be entitled to have the conformity of the product reinstated with repair or replacement of the same by Triboo Digitale, or alternate remedies in the cases expressly foreseen by art. 130 of Legislative Decree no. 206/2005.
If Triboo Digitale undertakes to give you a refund for the price paid, the refund will be effected, where possible, using the same payment method you used to purchase the product, or by bank transfer. You shall be responsible for providing Triboo Digitale, by email to the email address customercare@scholl-shoes.com, your bank details, so as to allow Triboo Digitale to transfer the refund to your account.